Frequently Asked Questions
We understand that you have loads of questions about working at the Broadmoor. We’ve tried to answer the most common questions we receive here. If you have a question that isn’t answered please give us a call at 03 9329 3866, email us at [email protected] or send us a message on Facebook.
About The Broadmoor?
- About the Broadmoor
- Weather
- Where is The Broadmoor?
- How would you describe The Broadmoor and the surrounding area?
Working at The Broadmoor?
- What is it like working for The Broadmoor?
- What is The Broadmoor looking for in their employees?
- Why should someone interview/work with The Broadmoor?
- Would The Broadmoor be happy with placing partners or friends wanting to apply to work together (i.e. in the same department and in separate departments)?
- What kind of jobs are on offer at the Broadmoor?
- Are there any outdoor/rec activities at The Broadmoor?
- Do you have any roles in Events?
- How much work experience do I need to get a job at the Broadmoor?
- What is there to do outside of work at The Broadmoor and the surrounding area?
- What kind of jobs are on offer at the Broadmoor?
- Are there any outdoor/rec activities at The Broadmoor?
- Are there any perks of working at the Broadmoor?
- Can I choose the department I work in?
- How much time will I get off?
- Can I travel during my off time?
- Will I make a lot of money?
- Can I smoke during my shift?
Accommodation at The Broadmoor?
- Is housing provided?
- How much is housing? How do I pay for it and how often?
- Is the housing furnished? What will I need to bring?
- Is there a deposit I must pay for my housing?
- How far is the accommodation from The Broadmoor?
- How do I get to work from my accommodation – local bus, drive?
- How do I go about finding housing after the initial four weeks at the staff housing?
- How much is non-staff housing?
- Is the non-staff housing furnished?
Arrival & Training
- What do I do when I first arrive?
- What are the average hours of work per week?
- When will the job start? How flexible are the start dates?
- Is there a minimum commitment?
- Are there any specific grooming requirements I need to adhere to?
- What is your policy on tattoos? Is there the option for people with arm tattoos to wear long sleeves?
- Is there Internet access?
- Do I have to supply a uniform?
- Where do we eat/get food?
- Do I get to attend orientation?
- What kind of training will I receive?
- Are there staff parties and trips?
- Are there many chances to interact with other departments?
About Colorado Springs
- What banks are in Colorado Springs?
- How far is Broadmoor from the main town (where the cafes, bars and shops are) and is there much going on in the town of Colorado Springs?
- What else is at and in Colorado Springs?
- Are there any clubs or organisations I can get involved in beyond work?
Personal Appearance Standards
The Broadmoor is the longest-running consecutive winner of both the AAA Five-Diamond and Forbes Travel Guide Five-Star awards. With 779 rooms on over 3,500 acres, we are known as the “Grande Dame of the Rockies”. Since first opening in 1918, The Broadmoor has offered guests a unique way to experience the beauty of the American West. Our rooms, spa, and restaurants are exceptional. We proudly house the only Five-Star, Five-Diamond restaurant in Colorado, Penrose Room. We offer 54 holes of championship golf, six tennis courts, indoor/outdoor pools, distinctive retail shops, specialty tours, activities and programs for guests of all ages and interests, complete this extraordinary property. In addition, The Broadmoor welcomes meetings and events with 185,000 square feet of meeting space. 2015 will be an exciting year for The Broadmoor! With the opening of Seven Falls, a popular local attraction, and a new restaurant called “1859”, named after Colorado’s Gold Rush days, our guests will have the opportunity to hike, dine, and enjoy the outdoors in the foothills of the Rocky Mountains. As part of The Broadmoor’s Wilderness Experience operation, Emerald Valley Ranch and Cloud Camp will open again for their full season from May to October. These two mountain properties will give our guests the “Western experience” by offering activities such as horseback riding, fishing, archery, guided hikes, yoga, and more.
Colorado Springs’ altitude is 6,035 ft. (1.6km above sea level). To avoid altitude sickness visitors must stay hydrated. Weather changes rapidly so we recommend dressing in layers.
Spring temperatures range from highs of 52-80F (11 to 26C), and lows of 26-60F (-3 to 14C).
Summer ranges from highs of 74-90F (23 to 33C), and lows of 45-57F (7 to14C)
Fall ranges from highs of 50-85F (10 to 30C), and lows of 18-47F (-9 to 9C)
Winter ranges from highs of 20-40F (-7 to 5C), and lows of -15 to 20F (-9 to 7C). Bring a jacket or two!
1 Lake Avenue, Colorado Springs CO 80906 is the address. Colorado Springs is the second largest city in Colorado. It is located 1 ½ hours away from Denver.
How do I get to The Broadmoor? From Denver International Airport you can take a shuttle. The cost is about US$75 and a taxi is about US$200. From Colorado Springs airport you can take a shuttle or a taxi, the cost is about US$30. The applicant is responsible for their transportation costs.
How would you describe The Broadmoor and the surrounding area?
Colorado Springs is a historic town with access to many natural attractions based at the foot of the Rocky Mountains. It is a friendly town that prides itself in outdoor activities and the active lifestyle of their residents.
What is there to do outside of work at The Broadmoor and the surrounding area? Hiking, biking, rafting, fishing, rock climbing, antique shops, historical towns, National Parks, casinos, hot springs, sports matches, and much, much, more!
What it is it like working for The Broadmoor?
It is a magnificent setting and view. You are working alongside 2,000 of the friendliest people in the world. Our staff represents over 20 different nationalities! You will be working alongside people from Hungary, Latvia, Philippines, Romania, Bulgaria, Ecuador, South Africa, Mexico, Peru, South Korea, China, Italy, and Jamaica ? just to name a few. People strive for excellence in service and providing the best experience to our guests.
What is The Broadmoor looking for in their employees?
Positive attitude, friendliness, commitment, excellence, genuine care, problem-solving skills.
Why should someone interview/work with The Broadmoor?
To have one of the best experiences of their lives. To learn from the best in the Hospitality and Resort industry. To discover new skills. To make life-long friendships. To experience The Broadmoor’s service culture. To gain work experience. To make memories for oneself and for guests. To enjoy Colorado. To challenge their knowledge. To achieve? there are many reasons!
Would The Broadmoor be happy with placing partners or friends wanting to apply to work together (i.e. in the same department and in separate departments)?
We are looking at who is the best fit for the position. If one person is a great server but the friend will thrive as a front desk agent, we would recommend taking on different jobs. We are not opposed to friends working together but each person’s set of skills will determine that.
What kind of jobs are on offer at the Broadmoor?
Front desk agent, reservations agent, server, busser, bell attendants, host/hostess, restaurant attendant, housekeeper, security officer, bartender, spa concierge, tennis shop associate, cook, and many more!
Are there any outdoor/rec activities at The Broadmoor?
Our Player services attendant at the Golf Club, and our Pool attendant positions may be suitable for those studying Water and Outdoor Recreation.
Do you have any roles in Events?
The department that handles events at The Broadmoor is our Conference Services department and they are looking for long term placements in these positions given the training period and knowledge base of the Hotel needed in these areas. So unfortunately, there are not any opportunities for placement in Conference Services. The position that would be in the middle of events from a food & beverage side would be the Banquet Server. In this role you would see a lot of events in action but not be on the planning side. Banquet Servers help serve all the food & beverage at our events, weddings and meetings.
How much work experience do I need to get a job at the Broadmoor?
It depends on the position. For cooks, bartenders, and tennis assistants some experience is preferred. We have a great training program in place that will teach basic skills and progress to more advanced skills.
Are there any perks of working at the Broadmoor?
Discounts at The Broadmoor’s restaurants and rooms, area attraction discounts, discounted meals at the cafeteria, discounts with local businesses, paid vacation after 6 months, and raffles, amongst others.
Can I choose the department I work in?
You can certainly apply to the position that most interests you. After consideration from an interview, you could be offered a position in that department or other areas.
After 6 months you will accrue one week of paid vacation. During the week, we schedule based on business needs. It is always possible to request a few days off, these requests must be approved in advance.
Can I travel during my off time?
Yes! We recommend that you plan your travel around slow business periods and that you seek approval from your manager in advance.
You can! Our hourly wages are competitive and you can always explore the possibility of working extra hours, if available.
The Broadmoor is a smoke-free and tobacco-free employer. Employees and students who wish to smoke or use tobacco must do so during their 30 minute unpaid meal breaks and must leave Broadmoor property. You may not leave property during paid breaks and therefore cannot smoke or use tobacco during those times. This includes all areas of The Broadmoor Hotel and any other property owned by us. Is housing provided? Yes. Broadmoor apartments are furnished 2-3 bedroom units, complete with a kitchen and kitchen utensils. For the first 4 weeks of the program we assist you with housing. During that period, you must arrange for your own future accommodations. We provide you with a housing list prior to your arrival so you may start arranging for roommates, deposits, etc. You must move out of our housing after 4 weeks, so others have the same housing opportunity.
How much is housing? How do I pay for it and how often? 2 payments of $150 deducted from your pay check.
Yes. Broadmoor apartments are furnished 2-3 bedroom units, complete with a kitchen and kitchen utensils. For the first 4 weeks of the program we assist you with housing. During that period, you must arrange for your own future accommodations. We provide you with a housing list prior to your arrival so you may start arranging for roommates, deposits, etc. You must move out of our housing after 4 weeks, so others have the same housing opportunity.
How much is housing? How do I pay for it and how often?
2 payments of $150 deducted from your pay check.
Is the housing furnished?
Yes, Broadmoor apartments have basic furniture. You must provide your own bed linens and towels. We also recommend that you bring enough money to support a full month of the cost of your living expenses. This could range from US$350 to US$500 depending on your lifestyle.
What will I need to bring?Yes, Broadmoor apartments have basic furniture. You must provide your own bed linens and towels. We also recommend that you bring enough money to support a full month of the cost of your living expenses. This could range from US$350 to US$500 depending on your lifestyle.
Is there a deposit I must pay for my housing?
We charge a $50 non-refundable cleaning fee that is deducted from your pay check. Rent is deducted after you have started working.
How far is the accommodation from The Broadmoor?
3 miles (About 5 km. away)
How do I get to work from my accommodation – local bus, drive?
Many international employees choose to walk. Others take a bus or groups of friends may take a taxi. Many employees are willing to help! You can purchase a bike, a scooter, or a car.
How do I go about finding housing after the initial four weeks at the staff housing?
Our International Recruitment Manager will share a list of nearby apartments once we send your offer letter out. There are over 15 companies listed, their contact information and price. If you want to arrange for this prior to arrival, there might not be a need to stay in the staff housing at all.
Otherwise you can start looking into housing soon after you arrive (and not wait until your time in the staff housing expires). You will need to decide if you want to live with others (most live with roommates), thereby sharing the cost of an apartment.
How much is non-staff housing?
The costs will range depending on the size of the apartment and whether it is furnished or not. The monthly cost would range from US$650 – US$1,000 total per month for a 2/3 bedroom apartment. Thus, if 3 or 4 people shared an apartment ? the monthly cost for each person is very reasonable.
Is the non-staff housing furnished?
Some may be furnished but most will likely be unfurnished. During orientation, you’ll find out where to purchase affordable furniture and appliances.
What do I do when I first arrive?
Come to the hotel to pick up your apartment key. We ask that you arrive on Friday prior to orientation Monday so you have a few days to acclimate and explore the area.
What are the average hours of work per week?
Depends on business levels. 30-40 hours a week is an estimated average. It could be more during peak business levels!
When will the job start? How flexible are the start dates?
Depends on the visa approvals and the position. The range of arrivals is March to September but we are open to consider other arrival dates.
Is there a minimum commitment?
There are no government minimum requirements. We are looking for employees that will take advantage of this opportunity and enjoy their experience at The Broadmoor, committing from start to finish. We are open to placement periods from 6 to 12 months.
Are there any specific grooming requirements I need to adhere to?
Yes, our appearance standards reflect our 5-Star, 5-Diamond status. For a full description, please refer to the attached “Personal Appearance standards” document.
What is your policy on tattoos? Is there the option for people with arm tattoos to wear long sleeves?
Yes. We respectfully request that tattoos are covered and body piercings removed (refer to our standards for earrings expectations). Some of our uniforms are long sleeved.
The Broadmoor cafeteria and employee library have complimentary Wi-Fi access. Internet connection is also offered from many businesses in the local community.
Do I have to supply a uniform?
No, we supply uniforms and clean them for you, free of charge. You must bring the correct shoes for your position. If you are a cook, you must also bring a basic set of knives.
The Broadmoor employee cafeteria has discounted meals and a great selection of food items! You are welcome to use it, even on your days off. There are many restaurants within walking distance of Broadmoor apartments. Cooking for yourself is a great budget-friendly idea.
Do I get to attend orientation?
All new hires attend a 2-day orientation, plus many hours of training classes appropriate to their position. During orientation we present our culture, our standards, policies, and basic information. You will also tour the property and learn about our history. Hotel managers will be there to welcome you and introduce themselves.
What kind of training will I receive?
We have over 50 different classes. Topics are varied. Some classes are mandatory but you may choose to complete as many as you want. Departmental training is on-going but the first two weeks of employment will be dedicated to familiarize yourself with the position. On average, an employee receives 150 hours of training in their first year. We are truly committed to deliver the best training experience possible!
Are there staff parties and trips?
Yes! We have trips for international employees only. We also have employee luncheons, barbeques, and events. Each department may choose to organize their own events.
Are there many chances to interact with other departments?
We believe that each department supports, in some way, all other departments. For example, you may work in Amenities but you will learn the importance of communication with Housekeeping, Front Desk, Conferences, Stewarding, etc.
What banks are in Colorado Springs?
Wells Fargo, Chase, Bank of America, and US Bank. We have an ATM on property for employees to use that charges a lower fee than other banks.
How far is Broadmoor from the main town (where the cafes, bars and shops are) and is there much going on in the town of Colorado Springs?
Downtown Colorado Springs is 10 minutes away by car. There is a bus stop within a few blocks of Broadmoor apartments that runs a route directly downtown. There are several shopping areas around; and great shops, bars, nightclubs, and restaurants. Old Colorado City and Manitou Springs are fantastic towns located a few miles away. There are concerts and sporting events regularly scheduled. Parks, festivals, parades and local events are available throughout the year.
What else is at and in Colorado Springs?
Garden of the Gods, the Olympic Training centre, Air Force Academy, Pikes Peak, the Cog Railway, Cheyenne Mountain Zoo, just to name a few. Ski and snowboard areas are as close as 1- 1 ½ hours away! Monarch and Breckenridge are great affordable options. Aspen, Vail, and Keystone are other amazing locations for winter sports.
Are there any clubs or organisations I can get involved in beyond work?
Many! We organize monthly volunteer events for our employees to serve in the community: at Marion House (serving soup to the needy), the Cheyenne Mountain Zoo for their Halloween children’s event, the ARC association for their dance events (for people with intellectual and developmental disabilities), Race for the Cure (cancer awareness), Habitat for Humanity (building houses), and others. There are also sports and fitness clubs in the area, art clubs, and community agencies.
Personal Appearance Standards — Females
Hair
- Must be clean, neat and cut in a natural style.
- Extreme styles such as excessive teasing or extreme hair coloring are not permitted.
- Long hair should not fall forward while performing regular duties.
- Be conservative with style, accessories and colouring.
- Hair accessories such as barrettes, ribbons and combs must be conservative in style, use and number.
- Employees and students handling food must confine hair as directed by your department head.
- Underarm hair must be covered by sleeves or removed.
- Legs must be clean shaven unless pants are worn.
Makeup, Nails, Perfume, Hygiene
- Foundation, powder and blush may be worn and should complement your skin colouring.
- Mascara, eye shadow and eyeliner may be worn in natural shades and be applied moderately.
- Fingernails should be neat and clean; complementary colors of nail polish may be worn. Fingernails may not extend ¼” from tip of finger. No nail art or extreme colors of nail polish (blue, black, glitter, etc.) are permitted. Note: Food and Beverage employees and students should not have polished nails or artificial nails due to sanitary concerns.
- Heavily scented perfume and powder should be avoided.
- Daily showers and use of deodorant are expected.
- Uniforms must be cleaned and pressed appropriate to your department.
- Shoes should be appropriate to your department. No open-toed shoes. Shoes should be safe, slip proof, polished and in good repair.
Jewellery
- Rings, watches and company service pins may be worn as long as they are conservative in style and number.
- No more than 2 rings or bracelets per hand (wedding sets are considered 1 ring).
- No visible body piercing jewelry may be worn.
- No more than 2 earrings per lobe. Must be conservative in size and style.
- Necklaces and bracelets must be conservative in size and number.
- No offensive or visible tattoos or body painting/jewelry are allowed.
Non-Uniformed Dress Standards (Females)
- Employees and students with direct guest contact must wear appropriate business attire.
- Denim, mini skirts (skirts more than 3 inches above the knee), midriff tops, see-through, revealing or form fitting tops, casual pants and casual sportswear are not permitted.
- Sleeveless shirts/blouses are permitted as long as they are professional in appearance.
- Dress slacks are permitted as long as they are paired with a professional blouse or sweater.
- Dress capri/crop pants are permitted as long as they are paired with a professional blouse, jacket or sweater.
- Classic resort sportswear is permitted or required in certain positions.
- Pantyhose must be worn at all times with skirts, dresses or dress slacks when wearing closed toed shoes. Hosiery or dress socks may be worn with slacks or pants.
- Open-toed dress shoes are permitted (no flat, flip-flop, multiple ankle wrapped, cork/straw wedge or Birkenstock-style sandals).
- When wearing open-toed shoes pantyhose are not required, however, legs must be clean shaven.
- Feet must be neat, clean, and pedicured. Complementary colours of nail polish may be worn. No nail art or extreme colours of polish (blue, black, glitter, etc.) are permitted. No toe rings or ankle bracelets permitted. Note: Food and Beverage employees and students uniformed or not, may not wear open-toed shoes at any time.
- All shoes should be safe, slip proof, polished and in good repair.
Failure to comply with the standards for personal appearance may result in your being sent home or to the locker room to correct the violation. Disciplinary action may also be incurred.
Personal Appearance Standards — Males
Hair
- Must be clean, neat and cut in a natural style.
- Hair should not extend past the top of a normal shirt collar, below the earlobe, or cover the eyebrows.
- Extreme hairstyles and/or colours are not permitted.
- Employees and students handling food must confine hair as directed by your department head.
- Hair colouring must be natural in appearance and not extreme.
Mustaches, Beards, Sideburns
- Moustaches must not extend past the corners of the lower lip and the hair must not grow over the lip.
- Beards and goatees are not permitted. Must be closely shaven daily.
- Sideburns should not extend past the earlobe.
- Mutton chops and flares are not permitted.
Cosmetics, Nails, Scents, Hygiene
- Cosmetics are not allowed unless used for such medical reasons such as the concealment of a disfigurement.
- Fingernails should be neat and clean and tips of nails should not extend past the finger.
- Coloured nail polish is not permitted.
- Heavily scented shaving lotions and colognes should be avoided.
- Daily showers and use of deodorant are expected.
- No offensive or visible tattoos or body painting/jewellery are allowed.
- Uniforms should be pressed and shoes polished. Safe, slip proof shoes appropriate to your department.
Jewellery
- Conservative rings, watches and service pins may be worn.
- No more than 2 rings or bracelets per hand.
- Earrings are not permitted while on Hotel property. No visible body piercing jewellery may be worn.
Non-Uniformed Dress Standards (Males)
- For employees and students with direct guest contact, business suits and ties are required.
- Classic resort sportswear is permitted or required in certain positions.
- Jeans and other types of casual sportswear are not permitted. No denim is permitted.
- T-shirts or other casual shirts (without a collar) are not permitted.
- No open toe shoes allowed.
Failure to comply with the standards for personal appearance may result in your being sent home or to the locker room to correct the violation. Disciplinary action may also be incurred.
Please contact their working holiday branch at 1300 675 435 or 
